Kalam Ansari

Kalam Ansari has a comprehensive background in the customer service and quality assurance field. With experience as a Quality Team Lead and Team Leader in Quality & Service Delivery, Kalam has managed teams of analysts and provided training to improve performance. Kalam has worked in various companies such as Wipro BPO, Aegis, and Salesify, Inc., where responsibilities included auditing transactions, handling escalations, conducting trainings, and ensuring timely delivery of campaign files.