FacilityOS (formerly iLobby)
Jessica Liu is an accomplished professional with extensive experience in customer onboarding and support roles across various industries. Currently serving as the Customer Onboarding Lead at FacilityOS, Jessica manages high-touch onboardings, including hardware deployment and tailored client sessions, while effectively overseeing a diverse portfolio of customer accounts. Previously, Jessica excelled as a Retail Consultant at Aesop and contributed significantly at FreshBooks, where impressive performance metrics earned rapid promotion to Senior Support Specialist. Jessica's earlier career at Apple involved technical support and operational roles, demonstrating strong capabilities in fast-paced environments. Jessica holds an Honours Bachelor of Arts in English Literature from York University.
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