Jahna Yamagishi

Jahna Yamagishi has a diverse work experience spanning over two decades. Jahna began their career at Verizon Business in 2000, where they held various roles, including Training and Quality Assurance Manager for a large contact center. During their time at Centurylink (formerly Level 3 Communications), they served as the Director of Technical Services Center, managing teams responsible for customer and network monitoring and repair. Jahna also worked at Open Range Communications as the Network Operations Manager, overseeing the launch and development of a vendor Network Operations Center. Currently, Jahna holds the position of Director Service Operations at Faction, starting in 2020. Throughout their career, their focus has been on improving customer experience and delivering quality services.

Jahna Yamagishi holds a Master of Business Administration (MBA) from the University of Colorado Denver, where the start and end years are not specified. Jahna also has a Bachelor of Science (BS) in Management and Economics from the University of Nebraska-Lincoln, with no specified start and end years. In addition, they have obtained certifications including 6 Sigma Blackbelt Certification from Villanova University and Lean 6 Sigma Certification from the same institution. Jahna has also acquired several additional certifications, such as AWS Business Professional from Amazon Web Services (AWS) in 2021, LogicMonitor Certified Associate from LogicMonitor, Inc. in December 2020, and Azure Fundamentals from Microsoft, with no specified year or month obtained.