Gaylene Y. is an experienced technical writer with a background in change and configuration management, having held positions at FactSet and White & Case LLP as a Technical Writer and Change & Configuration Specialist, respectively. In addition to expertise in technical writing at Infor and Innodata Inc., Gaylene has a technical foundation from a role as a Process Engineer and Acting Pollution Control Officer at Environmental Solutions Philippines, Inc. Educational background includes a Bachelor of Science in Chemical Engineering from Mapúa Malayan Colleges Laguna, completed in 2012, and earlier studies at Holy Rosary College from 1995 to 2007.