Vanessa Mack

Vanessa Mack serves as an Insights Officer at Fáilte Ireland since June 2019, focusing on research project management, questionnaire design, and data analysis within the Economy & Industry Analysis Team. Prior experience includes roles as a VOC Analyst and Research Executive at Bank of Ireland, where responsibilities encompassed managing the Voice of the Customer program and market research functions. Earlier, Vanessa worked at HP in User Experience & Market Research, conducting usability testing and research analysis. Additional experience includes positions at All Rooms as Store Manager, Assistant Manager, and Sales Assistant. Educational qualifications include a Ph.D. in English, Irish and Linguistics studies from University College Dublin, a Master's degree in English studies from Université Bordeaux Montaigne, and a Data Visualization Certificate from Dún Laoghaire Institute of Art, Design, and Technology.