Scott Farber Mba

Scott Farber MBA, FICB has over 20 years of experience in customer care and contact center operations. Scott has held various leadership roles in renowned organizations such as Fairstone Bank, Walmart Canada, Ally, Work-At-Home Specialists Ltd., and Bank of Montreal.

At Fairstone Bank, they served as the Vice President of Customer Care and Sales, Contact Centre. Scott was responsible for overseeing customer care and sales operations, including managing outsourced contact center vendors.

During their time at Walmart Canada, Scott held the position of Senior Director and later, the role of Director in the Contact Center Operations department. Scott managed customer experience and vendor operations for various divisions of Walmart, both domestically and internationally.

At Ally, Scott was the Director of Customer Care and Contact Center Operations. Scott focused on providing top-notch customer support for the Ally Canada retail deposit business and ensuring compliance with regulatory standards.

As the President of Work-At-Home Specialists Ltd., Scott demonstrated their entrepreneurial skills by successfully managing the company.

In their previous roles at Bank of Montreal, Scott held several Vice-President positions with responsibilities ranging from overseeing direct banking operations to leading sales and service redesign projects.

Overall, Scott Farber MBA, FICB has demonstrated strong expertise in customer care management, contact center operations, vendor management, and strategic planning.

Scott Farber completed their MBA in Financial Services from Dalhousie University between 2000 and 2004. During the same period, they also achieved the Silver Medalist Winner title as a Fellow of the Institute of Canadian Bankers.