Margie Marchese

Margie Marchese is an accomplished technology leader with extensive experience in managing technical support and service operations across multiple organizations. Currently serving as VP and Head of Technical Support Customer Care at U.S. Bank, Margie oversees the technical support team and develops strategies to enhance customer relationships. Prior experience includes a role as Senior Vice President at Northern Trust Corporation, where Margie successfully redesigned the global organization for a follow-the-sun support model and improved service desk operations. Margie's career also includes significant contributions at NYSE Group and various management positions at Northern Trust Company, highlighting expertise in project management, technical service deployment, and creating innovative support solutions. Educational qualifications include a Bachelor's Degree in Public Administration/Emergency Management from Northern Arizona University and an Associate's Degree in Business Administration and Management from Paradise Valley Community College.