Debbie Ernst

Debbie Ernst is an experienced leader in contact center operations and customer service, currently serving as Director of Contact Center Operations and System Director of Revenue Cycle at Fairview Health Services since June 2014. With a strong background at Best Buy from 1996 to 2014, Debbie held various senior management positions where notable achievements included implementing a customer experience survey that improved the Net Promoter score by 25 points and significantly reducing abandoned calls. Debbie's expertise encompasses developing insights and reporting frameworks for contact centers, managing operational teams, and enhancing training programs to support employee development. Prior experience at Benchmark Hospitality as Rooms Division Director involved overseeing all operational aspects of the Rooms Division and mentoring a large team. Debbie holds a Bachelor's Degree in Business Administration with a focus on Finance from the University of Minnesota.