Family Building Society is a trading name of National Counties Building Society. National Counties is the UK’s 11th largest building society, with over £2.2bn of assets and over 60,000 members.

Established in 1896, National Counties is a mutual organisation, owned by its saving and borrowing members and therefore not subject to stock market fluctuations. It is independent and not a subsidiary of any larger group. The majority of its borrowings (over 80%) are raised by deposits from individuals. Its financial strength, as measured by capital ratio, is excellent and its conservative approach to lending means it has very low mortgage arrears. National Counties is a member of the Financial Services Compensation Scheme, providing maximum protection for savings. 

In July 2014, National Counties launched the Family Building Society (www.familybuildingsociety.co.uk) - a new proposition that enables families to help each other financially across the generations. For example, parents and grandparents can use their resources to help young people get on the housing ladder, but without having to give the money away. 

Our mortgage products are underwritten by a dedicated team of underwriters who look at each case on an individual basis, and our experienced and qualified staff strive to maintain the highest standards of customer service. An internal complaints procedure exists, with ultimate recourse for dissatisfied customers to the Financial Ombudsman Service.

National Counties Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference No. 206080 www.fca.gov.uk/register

Banking

Property Development

Family Building Society

Mark Bogard

Tracey Field Cert Cii Bsc

Emma Avery

Darren Deacon

Vicki Webb

Alex Fenton

Alistair Nimmo

Kathryn Mendoza

Graeme Wolvaardt

Andrew Barnard

Rebecca Hayes

Steve Drury

The Customer Support Team at Family Building Society is dedicated to providing exceptional service to our members. This team assists customers with their inquiries, resolves issues, and ensures a smooth experience with our financial products, such as savings and mortgages. They act as the frontline support, handling general questions, troubleshooting problems, and guiding members through various processes, ensuring high customer satisfaction and adherence to our service standards.

Customer Support Team

Engineering and IT

Business Development Team

Underwriting Team

Customer Support Team

About

Team members

Other teams at Family Building Society

Engineering and IT

Business Development Team

Underwriting Team