Kassie Downey

Kassie Downey is an accomplished professional in enterprise loyalty and VIP experiences, currently serving as the Manager of Enterprise Loyalty & VIP Experiences at Fanatics since August 2023. Prior to this role, Kassie held the position of Head of Loyalty & VIP Accounts at AviaGames Inc, where a new VIP department was established within one month of hire, enhancing retention and customer satisfaction. Previously, at FanDuel, Kassie was instrumental as VIP CX Project Manager, instituting key feedback mechanisms to improve customer engagement. Kassie spent over five years at Bellagio, ascending through various marketing roles, ultimately leading a team that significantly increased revenue. Educational credentials include a Bachelor's Degree in Hotel, Restaurant, and Institutional Management from Penn State University, alongside international study experiences at Zuyd University of Applied Sciences and The Chinese University of Hong Kong.