Sara Rock

Sara Rock is an experienced professional with a strong background in customer service, training, and operations management, currently serving as Order Management Team Lead at Fanatics, Inc. since January 2010. At Fanatics, Sara oversees vendor operations, managing EDI document monitoring and communications with over 100 drop ship vendors. Additionally, Sara provides exceptional customer service and leads training initiatives for new agents, demonstrating expertise in developing training programs and quality assurance tracking systems. Prior experience includes managerial roles at Wendy's and Waffle House, focusing on staff hiring and training, along with a background in customer service at Citi and CSD Relay, where Sara enhanced team performance through coaching and mentorship. Education includes studies at Florida Metropolitan University between 2004 and 2005.