Kirsten Rowland

Kirsten Rowland has a diverse work experience spanning from 2009 to 2022. Kirsten started their career as an Athletic Training Intern at the UCSB Recreation Center, where they learned about sports injury rehabilitation and emergency response. Kirsten then became a Supervisor, responsible for overseeing a team of 50+ staff and managing facility operations.

In 2013, Kirsten joined AppFolio Inc. as an Associate Customer Success Manager, where they utilized their product knowledge to assist customers and provide support. Kirsten later became an Onboarding Specialist, working closely with partners to ensure a smooth onboarding experience for customers. Kirsten also held roles as a Sr. Value Added Services Specialist, where they trained specialists and managed key account customers, and as a Value Added Services Team Lead, responsible for team management and organizing community events.

Kirsten's next career move was to ShipHawk in 2019, where they were the Director of Customer Success. In this role, they built strong customer relationships, collaborated with different departments to ensure successful implementation and customer satisfaction, and improved the customer life cycle.

Most recently, Kirsten worked for Fancy Sprinkles as a Manager of Customer Experience and HR Manager. As the Manager of Customer Experience, they oversaw the resolution of customer questions and issues, improved internal communication processes, and shared key data with internal teams. As the HR Manager, they planned and executed team offsites, assisted with payroll, and developed onboarding and offboarding processes.

Overall, Kirsten Rowland has demonstrated their expertise in customer success, team management, and process improvement throughout their career.

Kirsten Rowland attended UC Santa Barbara from 2009 to 2013, where they obtained a Bachelor of Arts (B.A.) degree in Sociology. During their time at UC Santa Barbara, Kirsten pursued their studies in Sociology. In 2011 to 2012, they also had the opportunity to study abroad at the UC Paris Study Center, although no specific degree or field of study is provided for this experience.

In addition to their formal education, Kirsten has obtained certifications in Human Resources: Running Company Onboarding from LinkedIn in September 2022. Kirsten has also obtained a Pn1 Coach certification from Precision Nutrition, although the specific month and year are not mentioned.