Drew L.

Drew L. has a diverse range of work experience, spanning various industries and roles. Their most recent position is as a CX Manager at Fanfix, where they are responsible for overseeing all aspects of customer experience, from content moderation to CRM. Prior to that, Drew was a Clair Care CX Manager at Clair, where they managed internal customer care and BPO global CX teams and focused on scalability and performance metrics.

Before Clair, Drew worked as a Customer Experience Manager (CX) at Varo Bank, where they empowered support representatives to deliver top-tier customer experience and assisted in recruiting and interviewing new hires. They also ran weekly sync meetings with senior leadership and acted as a liaison for cross-functional projects.

Drew's earlier experience includes roles such as a CX Team Lead at Thumbtack, a Product Manager at LivElite International, a Project & Sales Manager at Convergys, and a Manager Trainee at Hertz.

Drew L. earned an Associate of Science (AS) degree in Business Communications from Snow College, where they studied from 2008 to 2010. They then attended Westminster University from 2013 to 2014, where they pursued a Bachelor of Business Administration (B.B.A.) degree in Business/Corporate Communications. Drew L. later transferred to The University of Arizona Global Campus, where they obtained a Bachelor of Arts (BA) degree in PR/Marketing from 2014 to 2016.