Gonçalo Capela da Silva

Gonçalo Capela da Silva is an experienced professional in customer relationship management and quality assurance, currently serving as the Lead CRM Apps (Salesforce) at Farfetch since May 2018. In this role, Gonçalo enhances luxury experiences for over 1,400 users through the Salesforce ecosystem while managing significant communication among various teams and cases. Previous positions include Quality Assurance Test Engineer at Farfetch, Supervisor Customer Service, and First Line Manager at Teleperformance Portugal, where performance management and team development were key responsibilities. Gonçalo's early career included customer service roles and event management, demonstrating strong interpersonal skills and multilingual capabilities. Gonçalo holds a Bachelor's degree in Languages and International Commerce from Universidade de Aveiro.