Fadli Triutama

Fadli Triutama has been working as a Helpdesk Officer at Faspay since March 2021. Prior to this role, Fadli worked as a Helpdesk Associate at Grab from July 2016 to June 2020. Fadli also served as an IT Support at Pilar Arthalla Semesta from October 2011 to June 2016. Fadli holds a Bachelor's degree in Computer Engineering from Jobs in Indonesia. Responsibilities include suggesting and executing solutions for resolving customer support problems through Zendesk, informing related teams to escalate issues to Engineers and Network Operation Center (NOC) through JIRA, monitoring and maintaining computer systems and network errors, as well as troubleshooting software, hardware, and network issues.