Ichi Satoko Ichimura Llewellyn

Ichi Satoko Ichimura Llewellyn is an accomplished professional with extensive experience in customer support engineering and broadcast media. Currently serving as the Global Lead at Fastly since July 2018, Ichi has successfully guided a team towards high technical proficiency while fostering a customer-centric culture. Notable achievements include optimizing AI bot tools for significant cost savings and enhancing self-resolution capabilities. Previous roles at Fastly as a Lead Support Engineer and Senior Customer Support Engineer involved managing complex projects and improving support workflows within the EMEA region. Earlier experience includes positions at Encompass Digital Media, Inc. and MTG TV, focusing on digital media management and broadcast editing. Ichi holds a BSc (Hons) in Alternative and Complementary Medicine and Medical Systems from Middlesex University, as well as a Bachelor of Arts in Drama/Theatre Arts and Stagecraft from Nihon University.