Gareth Earney

Customer Success Manager at FastSpring

Gareth Earney has a diverse work experience spanning various roles and industries. Gareth is currently working as a Customer Success Manager at FastSpring, a leading merchant of record for global SaaS and software companies. In this role, Gareth oversees checkout management, VAT, sales tax, compliance, and other aspects, allowing software companies to focus on their core business.

Prior to FastSpring, Gareth worked at For-Sight as a Commercial Manager from September 2021 to May 2022. Before that, they served as a Client Services Manager from August 2018 to September 2021. Additionally, Gareth worked as a Key Account Manager at For-Sight from October 2016 to August 2018. For-Sight is a SaaS package developed for the hospitality sector, helping hotels improve customer understanding and communication through effective data utilization.

From January 2015 to October 2016, Gareth worked at Santander UK Corporate & Commercial as a Select Manager. Gareth provided personalized and efficient financial and servicing support to affluent clients, built client relationships, and identified opportunities for commercial sales.

Earlier in their career, Gareth held roles at Briggs Equipment UK Ltd as a Short Term Rental Controller and CRM Co-ordinator from 2010 to 2014. Gareth also worked as a Marketing Executive at Frederick Jones (Belfast) Ltd for a brief period in 2010.

Gareth's work experience also includes an earlier role as a Marketing Executive at Desk Warehouse for a few months in 2009. Gareth organized marketing campaigns, implemented e-marketing strategies, and built brand awareness.

Furthermore, Gareth served as a Marketing Executive at Wine Inns Ltd from July 2007 to July 2008 and as a Satellite Deputy Manager at The Link from October 2001 to August 2005.

Gareth Earney's education history includes various qualifications in business, management, marketing, retail, customer service, and related fields. In 2009, they obtained an Advanced Diploma in Management Practice from Ulster University. Prior to that, from 2005 to 2009, they pursued a BSc Honours degree in Retail, Customer Service & Marketing Management, also from Ulster University.

In 2007 and 2008, Gareth attended South Eastern Regional College, where they completed the CIM Professional Certificate in Marketing, specifically the CIM Level 3 Professional Certificate in Marketing. Additionally, from 1998 to 2000, they studied at North Down & Ards Institute of Further & Higher Education, earning a GNVQ Advanced Business qualification.

Alongside their formal education, Gareth has obtained several certifications to enhance their professional skills. In August 2022, they obtained certifications in "Avoiding Common Pitfalls in Customer Success Management," "Critical Thinking," "Customer Success Management Fundamentals," and "Strategic Thinking" from LinkedIn.

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Timeline

  • Customer Success Manager

    June, 2022 - present