Patricia Novrocki

Patricia Novrocki has an extensive work history in knowledge management and training roles. Patricia is currently working as the Customer Operations Knowledge Manager at FastSpring since October 2022. Prior to that, from December 2020 to October 2022, they worked as an Independent Contract Consultant specializing in knowledge management.

Before their consulting role, Patricia held the position of Director of Training and Knowledge Management at Navient from December 2014 to July 2020. In this role, they managed the design, development, and delivery of training initiatives across all processing and call center operations. Patricia also implemented tools to evaluate training effectiveness and developed e-learning courses for employees at all levels.

Patricia's career began at Sallie Mae in 1997, where they worked as a Training Manager until December 2014. In this position, they analyzed employees' skill levels and implemented new techniques to enhance staff knowledge. Patricia also played a key role in implementing the Knowledgebase and led training programs to implement new performance management standards.

Overall, Patricia Novrocki has a strong background in knowledge management, training, and implementing effective learning initiatives across multiple organizations.

Patricia Novrocki obtained a Bachelor's Degree in Education from Bloomsburg University of Pennsylvania. The start and end years of their education are not provided.