Susannah DuRant

Customer Success Lead at Fathom

Susannah DuRant is the current Customer Success Lead at Fathom. Susannah previously worked as a Sales Development Representative at UserVoice from January 2020 to January 2021. Prior to that, Susannah was an Inbound Lead Generation Specialist at Align Technology from April 2018 to December 2019. In this role, they generated approximately $2,062,500 in market revenue with over 375 consumers starting Invisalign Treatment. Susannah also has experience working in social media marketing, having worked at Fallons Creative Flowers as a Social Media Marketing from January 2017 to May 2017. In this role, they assisted with developing bi-weekly email marketing campaigns for 16 markets and coordinated online reputation management on Yelp, Google, and other popular directories.

Susannah DuRant has a Bachelor's degree in Public Relations, Advertising, and Applied Communication from North Carolina State University. Susannah also has a certification from Winning by Design in Mastership in Prospecting Certification.

Their manager is Amanda Puzin, Head of Growth & Customer Success. They are on a team with Mary Byrd - Customer Success Lead, Kris Bonaguro - Customer Success Lead.

Timeline

  • Customer Success Lead

    Current role

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