Sherif Hamdy

Sherif Hamdy has a diverse work experience spanning over 15 years. Sherif started their career as a Telesales Advisor at Amecotech Corp. in 2007 and worked there for three years.

In 2012, Sherif joined Vodafone UK as an International Accounts Advisor, handling both prepaid and postpaid customers. Sherif was also assigned the role of VIP and High Value Accounts Advisor in Qatar, where they achieved unmatched customer experience. Sherif's performance excellence led to their promotion as an International Accounts Technical Advisor for Vodafone UK.

After their tenure at Vodafone UK, Sherif joined The Arabian Consulting Office as a Chartered Accountant, where they provided financial information to management, conducted financial audits, and documented transactions.

Sherif then transitioned to Talkmobile UK, a subsidiary of Vodafone UK, where they worked as a Webchat Advisor, assisting customers with billing and technical support through online chat.

In 2017, Sherif joined Uber as a Community Support Representative, being part of the launching team for Uber Eats in Egypt, KSA, and UAE. Sherif also took on the role of a Quality Analyst, performing quality audits and providing feedback to agents.

Starting in 2020, Sherif worked at ExpandCart as a Senior Technical Support Specialist. Sherif collaborated with payment gateway partner company ExpandPay, reporting bugs, testing new features, and serving as the first point of contact for clients. Sherif also took on the responsibility of creating and editing knowledge base topics.

Currently, Sherif is working as a Support Team Lead at Fawaterak, utilizing their expertise in providing support and directing tasks to the relevant internal departments.

Overall, Sherif's work experience demonstrates their strong technical support skills, customer-centric approach, and ability to handle diverse responsibilities.

Sherif Hamdy completed a B.Sc. B.Admin. degree in Accounting from the Modern University for Technology and Information in 2011. In addition, they pursued various certifications and courses in IT at The American University in Cairo, including Cisco Certified Network Associate (CCNA), ICDL, and IT programming fundamentals. However, specific start and end years for these certifications and courses are not provided.