Katrina Sharp

Katrina Sharp's work experience begins in 2002 when they started working at Triad Financial Services, Inc. as a Loan Service Representative. In this role, they handled incoming and outgoing calls, assisted borrowers, and resolved problems. Katrina also met daily volume expectations and assisted in call escalation and training.

In 2003, Katrina became a Team Lead at Triad Financial Services, where they assisted the supervisor with daily tasks and oversaw a team of 15 to 22 representatives. Katrina provided coaching to enhance productivity and assisted with training new hires.

From 2004 to 2009, they worked as a Collections Supervisor at Triad Financial Services, where they oversaw an automatic dialer group and a manual group. Katrina diffused and resolved escalated situations, maintained customer relations, and prevented losses for the company.

In 2009, Katrina joined JPMorgan Chase & Co. as a Real Estate Recovery Supervisor. Katrina supervised a team of recovery collectors and was responsible for account maintenance, negotiations, and review of financial documents. Katrina also presented deals to the Credit Analyst.

In 2013, Katrina became a Business Analyst at JPMorgan Chase & Co. where they were the subject matter expert for the Real Estate Recovery department. Katrina gathered and wrote end-to-end business requirements for a new system of record and presented them to stakeholders. Katrina also provided weekly status reports and tracked tasks.

From 2014 to 2019, Katrina worked as a Loss Mitigation Supervisor at JPMorgan Chase & Co. where they supervised a team assisting customers with applying for mortgage assistance. Katrina managed overall performance, key performance indicators, and department SLAs. Katrina also provided training, coaching, and development on policies and procedures.

In 2019, Katrina joined Fay Servicing, LLC as an AVP Commercial Loans. The structured information does not provide any further details about their responsibilities in this role.

Katrina Sharp attended Southwest High School and obtained their High School Diploma. Katrina later enrolled in DeVry University, where they pursued a degree in Business Administration and Management, with a focus on General studies. However, the specific start and end years for both their high school and university education are not provided.