Mary Brown

Mary Brown is an accomplished professional with extensive experience in life insurance and operations management. Currently serving as the Director of Life Operations at Farm Bureau Insurance of Michigan since November 2018, Mary leads a team focused on the Life Customer Service process, emphasizing team development and productivity. Prior roles include Business Analysis & Quality Assurance Manager at Farm Bureau of Michigan, where Mary established a BA/QA Department, and Corporate Process Management Analyst at Jackson National Life, responsible for managing project teams and process improvements. Early career positions at Farm Bureau Insurance involved business analysis and compliance, further enhancing operational efficiency. Mary holds a BBA in Management/Information Systems Management from Northwood University and an Associates in Business Administration, Information Systems from Lansing Community College.