Jennifer Oribhabor (MBA, PMP, Master, PHRi,SPHRi)

Jennifer Oribhabor has extensive work experience in various roles within the banking industry. Jennifer began their career at Access Bank Plc, where they served as a Contact Center Consultant and Resolution Specialist from July 2013 to December 2016. During this time, they collaborated with different bank departments, worked with external consultants, and utilized customer and organizational intelligence to develop innovative customer service strategies.

In 2017, Jennifer transitioned to the role of Contact Center Consultant Team Lead at Access Bank Plc. Jennifer ensured proper coordination of the Premium cards support team and assigned tasks as required. Jennifer also liaised with bank departments and provided feedback on the bank's products.

In 2018, Jennifer joined FBNQuest as the Head of Project and Portfolio Management. In this role, they conducted feasibility studies, prioritized and approved projects, and ensured strategic alignment of the project portfolio with business objectives. Jennifer also managed project risk and change management, defined project quality and performance standards, and communicated project status to senior leadership.

Additionally, at FBNQuest, Jennifer served as a Customer Experience Manager in the Digital Banking and Innovation department. Jennifer implemented initiatives to enhance customer experience, develop standard operating procedures, and improve productivity. Jennifer also supported clients on their digital transformation journeys and presented insights and recommendations enabled by their strategic thinking and technical knowledge.

Throughout their career, Jennifer has demonstrated strong communication skills, technical knowledge, and the ability to drive collaboration and automation of business processes. Jennifer holds an MBA degree and certifications in project management, Agile methodologies, and human resource management.

Jennifer Oribhabor has a strong educational background and a variety of certifications. Jennifer earned a Master of Business Administration (MBA) degree in Business Administration and Management, General from the University of Benin from 2012 to 2015. Prior to that, they obtained a Bachelor of Arts (B.A.) degree in International Relations and Affairs from the University of Benin, which they completed from 2006 to 2010.

In terms of additional certifications, Jennifer has obtained several notable qualifications. Jennifer has achieved the Project Management Professional (PMP) certification from the Project Management Institute in June 2023. Jennifer also holds the Scrum Master Accredited Certification™ from the International Scrum Institute™, obtained in December 2022. Furthermore, they have obtained the Enterprise Design Thinking Practitioner certification from IBM in November 2022.

Jennifer's other certifications include Lean Six Sigma Green Belt (Theory Exam) from APMG International in September 2021, Lean Six Sigma Black Belt (ICBB) from Harrybaker Training Institute in August 2021, and Power Apps Solution Session (PASS) Program from dbrownconsulting in November 2020.

Jennifer also possesses the AGILE HR MASTERCLASS certification from Certification Edge in October 2020, Introduction to AML & CTF (International) from CCL Academy in September 2020, Senior Professional in Human Resources - International (SPHRi) from HRCI in May 2020, HR Metrics and Analytics from Certification Edge in February 2020, and Advanced Human Resource Management Essentials from Certification Edge in January 2020.

In addition, Jennifer has obtained the Professional Conduct & Ethics Certification from The Chartered Institute of Bankers of Nigeria - CIBN in August 2019, Fraud Prevention from CCL Academy in July 2019, Professional in Human Resources – International™ (PHRi™) from the HR Certification Institute - HRCI in June 2019, and Anti-Bribery & Corruption from CCL Academy in August 2018.

Overall, Jennifer Oribhabor's education history showcases their dedication to both business management and human resources, as well as their commitment to professional development through various certifications.