Michelle Petrou

Michelle Petrou has extensive experience in customer service and operations within the telecommunications industry. Currently serving as a Customer Service Professional at FCF National since June 2020, Michelle previously held various roles at Telstra from 2001 to 2019, including Assistant Customer Service Manager, Sales Associate, Asset Manager, and Customer Operations Specialist. Notably, as a Customer Operations Specialist, Michelle managed escalated issues and drove continuous improvements in service delivery. Michelle's educational background includes a Bachelor of Education and Special Education from Griffith University, complementing a commitment to enhancing customer satisfaction and operational efficiency throughout their career.