Bhagyashree Zaveri

Bhagyashree Zaveri is a Senior Service Quality Manager at Federal Bank since November 2023, with extensive experience in the banking industry. Prior to this role, Bhagyashree served as a Senior Service Delivery Manager in Instalment Finance Business at HDFC Bank from August 2018 to November 2023, where responsibilities included managing escalations, complaint resolution, and customer engagement. Previous positions also include Virtual Relationship Manager and Citi Phone Banker at Citi from July 2017 to July 2018, focusing on customer satisfaction and relationship building. Earlier experience as a Senior Customer Service Executive at Intelenet Global Services adds to a well-rounded background in customer service. Bhagyashree holds a Postgraduate Degree in Finance and Financial Management Services from Welingkar Institute of Management, a Master of Commerce (Finance) from Mumbai University, a Bachelor of Commerce (Finance) from RD National College of Commerce, and a Postgraduate Diploma in Banking Management from Times Pro Institute.