Federal Reserve Bank of Kansas City
Terrell Riley is an experienced Enterprise Solutions Architect currently at Intouch Solutions since April 2021, where responsibilities include supporting enterprise systems and managing helpdesk tickets for Workfront and Dynamics. Previous roles include Senior Application Support Specialist at Mainstreet Credit Union, handling Symitar core software system operations and user permissions, and Service Desk Analyst III at Strategic Data Systems, focusing on service desk incident reporting. Earlier experience includes positions at Ericsson Inc as an RF Service Assurance Technician, where network monitoring and maintenance were essential, and as a Deployment/Application Specialist at Teksystems, providing technical support for various incidents. Terrell Riley holds a Bachelor's degree in System, Networking, and LAN/WAN Management from National American University-Independence, obtained from 2000 to 2004.
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