Mpho Samuel

Mpho Samuel is a self-driven professional passionate about customer service and contact centers. They currently serve as the Manager of Operations at FedEx, having previously held roles as the National Customer Service Manager at G4S Botswana and Head of Customer Service at DHL Express Botswana. Mpho's extensive experience in customer service includes positions as a Customer Service Officer and Trainer at Mascom Wireless and the Botswana Housing Corporation. They earned an Executive MBA in Business Administration and Management from Sheffield Hallam University and a Bachelor’s Degree in Marketing from the University of Botswana.