Jon Boyajian

Jon Boyajian has over 20 years of experience in various roles related to client operations, service desk management, and technology services. Jon started their career in 1996 as a Data Center Operations Manager at 3Com Corporation, where they were responsible for ensuring optimal performance and maximum system availability in a 24x7 data center environment. Jon also led a project for the relocation and development of a new data center.

In 2002, Jon joined JPMorgan Chase as a Global Service Desk Operations Manager, overseeing a team of agents and supervisors supporting an internal employee base of 192,000 users. Jon successfully managed the consolidation of four domestic sites into three and was accountable for asset tracking and collection.

From 2007 to 2018, Jon worked at Drinker Biddle & Reath LLP, initially as a Service Desk Manager and later as a Technology Services Manager. Jon managed the IT service desk supporting five locations and focused on providing excellent customer service. Jon also reported performance metrics, identified gaps for improved performance, and followed ITIL standards.

Since 2018, Jon has been working at Feeding America. Jon started as a Client Operations/Service Desk Manager and is currently serving as the Director of Client Operations/Service Desk. Jon'sresponsibilities include managing the service desk staff and operations team, ensuring high-level technical assistance and support, developing policies and procedures, and advising on change management efforts.

Overall, Jon Boyajian has extensive experience in managing service desk operations, supporting hardware and application systems, and providing excellent customer service. Jon has a track record of achieving service level goals, overseeing team consolidation and asset management, and leading projects for data center development.

Jon Boyajian attended McHenry County College, where they studied Business/Commerce, General. The start and end years of their enrollment are not specified.