With Feedtrail XM, healthcare organizations have the tools and in-the-moment analytics to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 5,000 sites across 36 countries.

Hospital

Feedtrail

Stephanie Alexander

Warren Mullis

Toni Land

Tom DuScheid

Mikko Lehmus

Matti L.

Gert Volmer

Deb Woods

Summer Brown

Ashley Worrall

James Hayne

Neil Barton

Paul Jaglowski

The Customer Success Team at Feedtrail is dedicated to ensuring that healthcare organizations maximize the value of their patient experience tools. They proactively engage with clients, providing support and training to help them leverage Feedtrail's analytics and feedback systems effectively. By focusing on relationship building and service recovery, this team plays a crucial role in enhancing patient satisfaction and loyalty, while continuously identifying opportunities for improving service delivery.

Customer Success Team

Advisory Team

Leadership Team

Customer Success Team

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Advisory Team

Leadership Team