Yonah Periard

Yonah Periard has a diverse work experience. They started their career at the Ministério Público do Estado do Rio de Janeiro (MPRJ) as an intern in the field of bidding and contracts. During this role, they assisted with processing and organizing documents, as well as analyzing and updating existing data.

Afterwards, Yonah worked as a Customer Service Representative (B2C) for the luxury division of the L'Oréal Group at AeC. They handled customer inquiries and provided support via social media channels. They were responsible for brands such as Vichy, LaRoche-Posay, CeraVe, L'Oréal Professionnel, Kérastase, Redken, Lancôme, Giorgio Armani, Prada, Ralph Lauren, and Cacharel.

Yonah then joined Grupo Salta Educação as an Assistant Financial Analyst, specifically focused on accounts receivable. In this position, they analyzed contracts and financial information, communicated with students and schools, and managed information in negotiation systems.

Next, Yonah worked at Inngage as a Junior Customer Success Analyst. Their responsibilities included providing support to company clients, helping them troubleshoot issues, answer questions, and offering guidance on product use. They also collaborated with sales and marketing teams to ensure customer satisfaction and meet their needs.

Currently, Yonah is employed by Feegow as a Junior Customer Success Analyst, where they continue to assist customers in maximizing the value of the company's products and services.

Overall, Yonah has experience in customer service, financial analysis, contract management, and administrative tasks.

Yonah Periard's education history can be summarized as follows:

Yonah Periard attended Universidade Estácio de Sá from 2019 to 2023, where they obtained a Bachelor's degree in Business Administration, with a focus on Company Administration.

In 2022 to 2023, Yonah enrolled in a professional training course at EBAC - Escola Britânica de Artes Criativas e Tecnologia, specializing in UX/UI Design.

In addition to their formal education, Yonah also obtained several certifications. In April 2023, they completed the courses "Como Conquistar a Lealdade dos Clientes" and "Gestão de Equipes de Atendimento ao Cliente" through LinkedIn. They also acquired certifications in "Metodologias ágeis, Design Thinking, UX" from Descomplica and "Customer Experience" from Rock Content in April 2023. In February 2023, Yonah completed certifications in "Copywriting" from Rock Content, "HTML, CSS, BOOTSTRAP" and "Javascript" from Descomplica. In January 2023, they obtained a certification in "Introdução ao desenvolvimento Web" from Descomplica. Additionally, they acquired certifications in "Customer Experience" from Rock Content, "Liderança no Atendimento ao Cliente" from LinkedIn, and "ScrumMaster: Características e Responsabilidades na Gestão de Projetos" from LinkedIn in 2022. Earlier in 2022, Yonah obtained certifications in "Fundamentos de Customer Experience" from Track.co, "Introdução ao Customer Experience" from CS Academy, and "Comunicação não violenta" from FECAP.