Yliluoma Tuula

Yliluoma Tuula is a seasoned IT professional with extensive experience in service management and support within Fennia, where tenure began in January 2008. As an SMO Specialist, responsibility includes process ownership for request fulfilment and Software Asset Management. Previous positions at Fennia include IT Service Manager, where oversight of daily IT service operations and management of vendor negotiations were key, and Service Desk Team Manager, leading a team to support over 1200 users. Prior to Fennia, Yliluoma served as a System Specialist at GS1 Finland Oy and Tieto, gaining expertise in application support, project management, and IT service management under ITIL best practices. Educational qualifications include a Specialist Qualification in Management from Mercuri Urval Institute and a vocational qualification in Business and Administration from Keuda Group.