Maria Istrate-Alexandru

Senior Customer Service Officer at Ferratum

Maria Istrate-Alexandru has worked as a Senior Customer Service Officer at Ferratum Group since February 2017. Prior to that, they worked at Raiffeisen Bank Romania as an Ofiter de cont echipa mobila from August 2008 to February 2017.

Maria Istrate-Alexandru's education history can be summarized as follows:

Maria Istrate-Alexandru completed their undergraduate education at the University of Bucharest from 2004 to 2008. Maria obtained a Bachelor's degree in Business Administration with a focus on general Business Administration.

After completing their undergraduate studies, Maria pursued a Master's degree at Spiru Haret University in Bucharest from 2008 to 2010. Maria earned their Master's degree in Marketing or General Marketing Administration.

In addition to their formal education, Maria has also obtained several certifications. Maria completed a course on "Developing a Learning Mindset" and another on "Leadership Tips, Tactics, and Advice" through LinkedIn in March 2023. In July 2021, they obtained a certification in "Preparing for Your Review" through LinkedIn. In April 2021, Maria completed a course on "Improving Employee Performance". Furthermore, in February 2021, they obtained certifications in "Customer Service Mastery: Delight Every Customer," "Florent Groberg on Finding Your Purpose after Active Duty," and "Jeff Weiner on Establishing a Culture and a Plan for Scaling" through LinkedIn.

Maria's other certifications include "Business Analysis Foundations," "Business Analysis Foundations: Business Process Modeling," "Business Analysis Foundations: Competencies," "Data Analytics for Business Professionals," "Effective Listening," "How to Use LinkedIn Learning," "Improve Your Business Analysis Skills," "Leveraging Virtual and Hybrid Teams for Improved Effectiveness," "LinkedIn for Veterans," "Managing Project Stakeholders," "Prioritizing Your Tasks," "Requirements Elicitation and Analysis" all obtained in January 2021 through LinkedIn. Additionally, they completed Complaints Training through Ferratum Group in December 2018.

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Timeline

  • Senior Customer Service Officer

    February, 2017 - present

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