VV

Viktória Vykukelová

Salesforce Service Cloud Administrator at Ferratum

Viktória Vykukelová has a diverse work experience spanning several industries and roles. Viktória started their career as an Administrative School Secretary at 4 Základná škola in 2014. Viktória then worked as a Waitress/Receptionist at Ratufa Levice s.r.o. and as an Animator/Dancer at Bubbles Animation and Entertainment Limited, where they were responsible for organizing events and interacting with hotel guests. In 2016, they worked as a Bartender/Waitress at The Preluna Hotel.

From 2016 onwards, Viktória joined Ferratum Group, where they held multiple roles. Viktória started as a Customer Support Officer, providing assistance and resolving issues for customers in the Slovak market. Viktória later became a Customer Support Officer for mobile banking, handling customer inquiries and complaints for the Swedish, Norwegian, and German markets. Viktória then progressed to the role of Team Leader, managing a team and ensuring quality customer service while also assisting with various managerial tasks. Finally, they became a Salesforce Service Cloud Administrator, taking on responsibilities such as coordinating between customer service specialists and Salesforce, developing and maintaining the Salesforce platform, and enhancing its functionality and user interface to improve efficiency. Viktória's tenure at Ferratum Group lasted until the present.

Viktória Vykukelová attended Gymnázium sv. Vincenta de Paul in Levice from 2010 to 2014. No specific degree or field of study was mentioned.

Links

Peers

View in org chart

Timeline

  • Salesforce Service Cloud Administrator

    September, 2018 - present

  • Team Leader

    March, 2017

  • Customer Support Officer

    June, 2016