Laurence Mets

Laurence Mets is a Senior Manager in Customer Service Operations at Ferring Pharmaceuticals, responsible for leading the customer services group to standardize operations and ensure customer-centric practices. Previous roles at Ferring include Senior Manager in Strategy and Process Excellence in Supply Network Operations and Head of Strategy Realization, focusing on strategic initiatives, budget processes, and communication within the Supply Network Operations team. Laurence's experience also encompasses project management and consulting roles at Implement Consulting Group, Ujeli Care Centre, and 180 Degrees Consulting, emphasizing supply chain planning and stakeholder engagement. Educational qualifications include a Master's degree in Business Engineering from Ghent University and leadership training from The London School of Economics. Key skills include problem solving, strategic thinking, communication, and change management.