Caroline Souza de Almeida

Caroline Souza de Almeida is a Customer Experience Coordinator at FestaLab since November 2020, where responsibilities include managing the Net Promoter System, analyzing user data for insights, participating in product development, and ensuring quality customer support. Previously, Caroline served as a Junior Customer Experience Analyst and Customer Support, focusing on service standards, project implementation, and process structuring. Prior experience includes a Marketing Analyst role at People Treinamento e Saúde, where strategic planning and social media management were key tasks. Caroline also worked as a Sales Associate at Imaginarium and held a leadership role at Associação Atlética da Escola de Engenharia - AAEE UFMG, focusing on communication and digital marketing. Caroline holds a degree in Administration from Universidade Federal de Minas Gerais and a technical qualification in Civil Engineering from Instituto Federal do Espírito Santo.