Alex Castillo

Alex Castillo's work experience starts with their current role as an Academic Success Coach (Customer Success) at FEV Tutor, which they began in October 2022.

Prior to that, they worked at Young Hoon International School from March 2018 to March 2019 as a Grade Level Lead and International Relations Instructor. In this role, they led courses in international relations and economics for over 300 8th and 9th grade students, as well as an English professional development conversation course. They designed and implemented a 30-week economics program, utilizing digital learning tools to increase engagement by 55% and academic achievement by 30%.

From March 2014 to March 2018, Alex worked at Gyeonggi English Program in Korea (GEPIK) as a Head Native English Teacher. They led and organized four year-long English language programs for over 2,000 3rd-5th grade students, as well as two English conversation tutoring courses for adults. They also created and implemented world culture courses and English intensives, increasing student engagement by 45% and camp enrollment rates by 40%.

Before GEPIK, Alex worked at IAN Language Academy from September 2012 to February 2014 as an English Instructor. They instructed five year-long elementary and middle school English language courses, along with a debate seminar, for over 80 students. They collaborated with parent/teacher teams to determine academic success measures and created weekly goal setting plans for students. They also organized and executed monthly community building programming for over 300 students and community stakeholders.

Their work experience at Emerson College from October 2009 to May 2012 was as a Supervisor in the Office of Undergraduate Admission. They coordinated biannual open house events, managed daily tours for prospective students, and led the hiring process and onboarding training seminars for new employees.

Overall, Alex Castillo has a diverse work experience in education and academic roles, demonstrating strong leadership, instructional skills, and the ability to engage students and stakeholders.

Alex Castillo has a Master of Education (MEd) degree in International/Global Studies from Moreland University, which was obtained between 2021 and 2022. Prior to that, they graduated from Emerson College in 2012 with a Bachelor of Science (B.S.) degree in Political Communication. In addition to their formal education, Alex has obtained several certifications from LinkedIn in various fields, including Business Fundamentals for Customer Success Managers, Coaching Skills for Leaders and Managers, Coaching and Developing Employees, Customer Success Management Fundamentals, and Onboarding and Adoption Best Practices for Customer Success Management. These certifications were earned in September 2022.