Jess Hopcraft

Jess Hopcraft is a seasoned professional in customer service and experience management, currently serving as the Consumer Service Manager at Fever-Tree since October 2019. Prior roles include Multi-Channel Customer Manager and Multi Channel Customer Leader at Pret A Manger, as well as Customer Service Manager at Hawes and Curtis. With previous experience as an Experience Solutions Analyst at JoHo Ventures, Jess excelled in analyzing data and enhancing customer and employee experiences. Jess also contributed to workflow development and team management at Aurora Fashions Ltd, where responsibilities included leading customer service teams and implementing strategic processes. Additional short-term roles in event management and front-of-house coordination further demonstrate versatility and expertise in customer engagement.