Lindsay Ashworth is an accomplished professional with extensive experience in customer and market insight, currently serving as Customer & Market Insight Manager at FGH (Freemans Grattan Holdings) since August 2015. In this role, Lindsay established the first research team in a decade and initiated a Customer First programme, focusing on enhancing the Voice of the Customer and integrating market insights for performance benchmarking. Previous positions at FGH include Senior Digital Analyst and Digital Analyst, where Lindsay worked on digital reporting, site optimization, and customer journey analysis. Lindsay started career roles as Administration Assistant at Industrial Monitoring Systems and Projects Assistant at the University of Bradford, where data analysis and event planning were key responsibilities. Educational background includes a Bachelor of Science degree in Business and Management from the University of Bradford and A Levels from Bradford College.
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FGH (Freemans Grattan Holdings)
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Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO group – one of the world’s largest online retail organisations. FGH is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa. We are proud that two of our brands are over 100 years old, yet today we are a digital first online retail business offering fabulous fashion and homewares including top brands and exclusive designer ranges. Our customer is at the heart of everything we do from our product offer to our range of service options from flexible payment to simple and easy delivery seven days a week. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. We have a great team and integrity plays an important part in how we work together. We currently employ over 700 people within our head office, warehouse and credit operation functions, offering a diverse range of opportunities, generous benefits and a good work/life balance.
