Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO group – one of the world’s largest online retail organisations. FGH is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.
 
We are proud that two of our brands are over 100 years old, yet today we are a digital first online retail business offering fabulous fashion and homewares including top brands and exclusive designer ranges. Our customer is at the heart of everything we do from our product offer to our range of service options from flexible payment to simple and easy delivery seven days a week. Innovation is key as we look for new ideas which will improve the customer experience and our business processes.
 
We have a great team and integrity plays an important part in how we work together. We currently employ over 700 people within our head office, warehouse and credit operation functions, offering a diverse range of opportunities, generous benefits and a good work/life balance.



Retail

FGH (Freemans Grattan Holdings)

Susie Calvert

Esther Hughes

Jamie Law-Green

Richard Hornby

Richard Cristofoli

Gary Ellwood

Jane Wilkin

Stuart Daniels

Sherif Darwish

Jonathan Tinning

Matthew Grogan

The Customer Operations & Insights team at FGH is dedicated to enhancing the customer experience by analyzing market trends and customer behavior. They oversee customer service operations, ensuring efficient support and communication, while also managing fraud prevention and credit operations. Through innovative insights and strategies, this team plays a critical role in driving customer satisfaction and operational excellence across FGH's diverse brand offerings.

Customer Operations & Insights

Marketing and Digital Strategy

Business Operations

Finance and Operations

Customer Operations & Insights

About

Team members

Other teams at FGH (Freemans Grattan Holdings)

Marketing and Digital Strategy

Business Operations

Finance and Operations