Christina Martin [Pratt]

Customer Success Agent at Fi

Christina Martin [Pratt] has a diverse work experience spanning various industries and roles. Christina started their career as the Speaker of the Senate at Graceland University in 2008-2009. Following that, they worked as a Waitress/Barista at Linden Street Coffee House from 2010 to 2011. At Graceland University, they took on multiple roles, including Worship Support, where they managed worship services and collaborated with sound systems and worship leaders. Christina also worked as a Religious Life Graduate Intern and Summer Recruiter during their time at the university.

Christina then joined the Woodlands Food Pantry as the Food Pantry Director and the Community of Christ as the Communications & Outreach Coordinator in 2013-2017. In 2017-2018, they served as a Corporate Concierge at Bernstein-Rein Advertising. Following that, they worked at the Happy Valley Conference Center as the Communications & Hospitality Manager from 2018 to 2020.

From 2021 to 2022, Christina worked at Grandview Animal Hospital as a Vet Assistant & Customer Service Representative. Christina then ventured into the insurance industry, working as a Customer Care Embracer at Embrace Pet Insurance from 2022 to 2023. Currently, they are working as a Customer Success Agent at Fi since April 2023.

Throughout their career, Christina has gained experience in customer service, communications, outreach, management, and coordination.

Christina Martin [Pratt] began their education at Lamoni High School, attending from 2002 to 2007. During this time, they did not obtain a degree or specialize in a particular field of study. After completing high school, they enrolled at Graceland University in 2007 and graduated in 2011 with a Bachelor's degree in Art/Art Studies, General.

Continuing their education at the same institution, Christina pursued a Masters of Arts degree in Religion from Graceland University. Christina started their master's program in 2011 and successfully completed it in 2014.

Apart from their formal education, Christina has also obtained several additional certifications. In May 2019, they received certification as a Mental Health First Aid from the National Council for Behavioral Health. In the same month, they also acquired an American Red Cross Lifeguard Certificate. In August 2018, Christina became a Certified Professional Food Manager (CPFM) through Premier Food Safety. Most recently, in May 2020, they earned a Social Media Marketing Diploma from Shaw Academy.

Links

Previous companies

Embrace Pet Insurance logo
Bernstein-Rein Advertising logo

Timeline

  • Customer Success Agent

    April, 2023 - present