Natalie Sutcliffe

Natalie Sutcliffe is an experienced legal and claims management professional with a diverse background spanning over two decades. Currently serving as a Senior Remediation Manager at the Bank of New Zealand, Natalie's role involves managing insurance and wealth remediation efforts to rectify pricing and regulatory compliance errors. Previous positions include Senior Conduct Manager at Partners Life and Technical Claims Manager at Sovereign, along with leadership roles in customer care, loss adjusting, claims operations, and legal advisement across various organizations. Natalie holds a Bachelor of Laws (LLB) from Victoria University of Wellington and has built a robust career in managing claims, customer care, and legal issues within the insurance sector.