Kirk Simmons has extensive work experience in executive leadership roles in customer service and operations. Kirk served as the Vice President Customer Contact at Fidelity National Home Warranty, overseeing multi-site call center operations and driving staff development. Prior to that, they were the Vice President Operations at Montage Furniture Services, where they enhanced the customer experience and maximized profitability through KPIs and technology projects. Kirk also held the position of Director of Operations at Sengistix, where they led the call center and service center, and implemented change initiatives. Additionally, Kirk served as the Director of Technology at Aerius Consulting, managing technology initiatives, and as the Executive Vice President Operations at Apogee/NSite Solutions, guiding operations and implementing process improvements. Kirk began their career as a Regional Manager at CNA, where they devised strategic goals and oversaw customer call center quality control. Throughout their career, Kirk has consistently achieved KPIs, implemented cost-saving measures, and improved customer satisfaction ratings.
Kirk Simmons obtained a Master's Degree in Business Administration, Management and Operations from the University of Phoenix. Kirk attended the university from 2002 to 2006. Prior to that, Kirk completed their undergraduate studies at Drake University, where they earned a Bachelor of Science (BS) degree in Business Administration and Accounting. The specific duration of their time at Drake University is not provided.
March, 2020 - present