Cliffton Douangdara

Cliffton Douangdara is an experienced finance and operations professional currently serving as Director of Client Experience at Fidelity Investments since March 2014. In this role, Cliffton oversees service delivery and operational relationships for institutional wealth management clients, engaging with C-Suite executives on strategic consultations and process improvements. Previous positions include senior roles such as Client Manager III, where Cliffton managed significant strategic client relationships, developed operational processes, and led initiatives to enhance client efficiencies. Additional experience includes co-founding a food startup promoting Laotian cuisine, participation in the Break the Barrier leadership program, and various roles in relationship management and product support at Apex Fintech Solutions, Penson Financial Services, and TD Ameritrade. Cliffton holds an MBA from Texas Christian University and is pursuing a Master of Science in Analytics at Georgia Institute of Technology, supplemented by additional certifications in data science and mathematics.