Erica Travan

Erica Travan is a seasoned customer experience professional with extensive experience in the hospitality industry. Currently serving as a Customer Experience Specialist at FiloBlu since October 2021, Erica previously held the position of Front Office Manager at JW Marriott Venice Resort & Spa from March 2017 to September 2021, where responsibilities included countdown training for the pre-opening of Parklane Luxury Collection Resort & Spa in Limassol. Additional roles include Front Desk Manager and Front Desk Supervisor at various prestigious hotels, including San Clemente Palace Kempinski Venice and JW Marriott Venice Resort & Spa. Erica's career began at Four Seasons Hotels and Resorts, where roles included Spa Receptionist and Front Desk Agent. Academically, Erica holds degrees in Foreign Languages and Literatures from Università Ca' Foscari Venezia and Università degli Studi di Urbino Carlo Bo, complemented by a high school year abroad program at Dalkeith High School.