Jakub Švehla

Jakub Švehla is a seasoned professional in customer experience and market research, currently serving as a Customer Experience Senior Specialist at EUROWAG since January 2022, where responsibilities include managing group NPS across multiple brands and countries, conducting qualitative and quantitative research, and reporting customer insights to senior management. Previously, Jakub worked as a Project Manager and UX Specialist at CONFESS innovation from June 2018 to December 2021, focusing on project management in market research and UX testing. Earlier roles include Customer Service Specialist at Sandman Hotel Group and various positions in project management and sales. Jakub holds a Master's degree in General Anthropology and a Bachelor's degree in Personal Management and Human Resources from Charles University.