Lucy W. is an experienced investigator currently employed at the Financial Ombudsman Service since October 2024. Prior to this role, Lucy worked as a compliance analyst at fscom from July 2023 to October 2024. Lucy's career also includes a significant tenure at BEAUTY OUTLET LIMITED, where positions included keyholder and sales assistant from April 2018 to June 2023. Additionally, Lucy served as a student social media ambassador for Heriot-Watt Online between September 2022 and April 2023. Educationally, Lucy holds a Master of Arts in International Business Management from Heriot-Watt University, earned from 2019 to June 2023.
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