Michael Rieder is an accomplished executive with extensive experience in customer success, operations, and service delivery within the technology sector. Currently serving as Chief Operating Officer of the Payments Business Unit at Finastra since November 2019, Michael has been instrumental in transforming customer-centric initiatives aligned with the company's strategic goals. Prior roles at SAP SE include leadership positions such as Chief Customer Experience Officer, where Michael developed methodologies for enhancing customer experience, and SVP of Global Lifetime Customer Success, focusing on business transformation to cloud solutions. Michael's career began at Degussa AG, with earlier roles that included financial analysis in the chemical and metal industry. Academic credentials include degrees from Fachhochschule Wiesbaden and ISCID in France, highlighting expertise in economics and international commerce.
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