Juliana Mirella Garcia

Juliana Mirella Garcia is an experienced professional in operational management and incident support, currently serving as Ticket Manager at FindUP since June 2022, where responsibilities include overseeing ticket operations for Lojas Marisa and managing project activities. Prior experience includes roles at Qintess as Ticket Manager, focusing on operational analysis and incident management for the Tribunal Regional do Trabalho da 2ª Região, and at PSM COMPANY as Incident Management Assistant, gaining expertise in incident tracking and stakeholder coordination. Additionally, Juliana has worked in project analysis at 3W Telecom, incident support at IT2B and Advanta Conectividade Inteligente, and customer service at CSU CardSystem. Juliana holds a degree in Technology in Management Processes from Uninove - Universidade Nove de Julho.