Eliana Saife

Eliana Saife has extensive experience in service delivery and management, spanning over 17 years. Eliana currently works as a Service Delivery Manager at FINEOS since May 2022. Prior to this, from 2017 to 2022, they served as Global Service Delivery Director at Kognitiv Corporation. In this role, they were responsible for all aspects of service and support, including client solution delivery, service management, incident management, and change management. From 2010 to 2015, Eliana worked at Hewlett Packard Enterprise, where they held positions such as Service Delivery Manager - Change Manager and Critical Incident Manager Lead. At QualityPost, Eliana held roles as Account Delivery Manager from 2006 to 2009 and Regional Account Manager from 2005 to 2006. In these roles, they managed customer service, operations, and new business opportunities, and implemented process improvements.

Eliana Saife completed their Engineer's degree in Systems Engineering from Universidad Tecnológica Nacional from 1997 to 2003. In 2016 to 2017, they pursued a Master of Business Administration (M.B.A.) in Business Administration and Management, General from Kaplan Business School. In addition to their degrees, Eliana Saife has obtained various certifications including ITIL 4 from PeopleCert in May 2023, Communicating with Confidence and Leading with Emotional Intelligence from LinkedIn in June 2019, IELTS IBT from IELTS USA in November 2015, TOEFL from The TOEFL test in July 2015, ITIL V3 Foundation from ITIL Certified in October 2013, and ISO. Internal Auditor of ISO 9001:2000 from ISO - International Organization for Standardization in June 2007.