Johanna Joutsiniemi

Johanna Joutsiniemi is a versatile professional with extensive experience in communications and customer service within the aviation and environmental sectors. Currently serving as a Communications Partner at Finnair since October 2017, Johanna specializes in employee communications management, event organization, content production, and media request handling. Previous roles include cabin crew positions at Finnair and Thomson Airways, where Johanna focused on safety and exceptional service. Johanna's career includes significant tenure at the City of Helsinki, where responsibilities spanned team leadership, external communications, and customer satisfaction management. Academic qualifications include a Master’s Degree in Environmental Sciences from the University of Eastern Finland and a Bachelor's degree in Aviation Business from Haaga-Helia University of Applied Sciences, among other credentials in leadership and management.